Shipping & Returns

Shipping

Rates:

We offer FREE WORLDWIDE standard shipping on all orders. We're nice, we know. We believe in no hidden costs, and making your online buying experience as simple as possible.

Processing Time:

Your order will ship within 1 - 3 days, however, it can take up to 10 days.

Shipping Time:

Once your order is shipped out, you'll receive an email from Owl Fix with tracking information. Please allow 10-30 days for most orders to ensure proper quality assurance for creation, packaging, and shipment. Feel free to contact hello@owlfix.com with any shipping questions.

Most orders will arrive between 10 and 30 days worldwide. We source our inventory from several jewelry and product designers within China. In order to keep our inventory affordable, fresh, and up to date with the latest styles, we have a centralized fulfillment center in China that most of our products ship from.

Customs, Duties, & Taxes

  • We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
  • We are not able to mark orders as gifts, they will be listed as merchandise.
  • We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
  • Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
  • Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
  • For more information regarding your country's customs policies, please contact your local customs office.

Returns

Returns are welcome anytime within 60 days of ordering for any reason. If you are unsatisfied with your purchase whatsoever, simply return the items to us (you will have to pay the shipping to our U.S.-based returns center), and we'll provide a full refund.

We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers.

To arrange your return, please email hello@owlfix.com with your receipt or proof of purchase.